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IT Customer Support

Permanent employee, Full-time – Heraklion

Job Overview

We are looking for a talented, experienced IT Customer Support to join our team. This is a full-time position, located in Heraklion, Crete, requiring physical presence in our offices, during standard working days and hours.

Key Responsibilities

  1. Customer Service and problem solving for our eShops.
  2. Incoming and outcoming call requests. 
  3. Customer training in eShops’ functions.  
  4. Maintaining an optimal level of customer satisfaction and service. 
  5. Achieving goals and special results orientation.


  • Associate or bachelor’s degree in IT or applicable field of study.  
  • Very good communication in English (written and verbal).  
  • Knowledge of software testing and problem solving.  
  • Excellent communication skills and customer-focused approach. 
  • Time management skills. 

What We Offer

  • Competitive salary based on the candidate’s skills and experience.
  • Attending/participating in conferences, seminars, or training days in Greece and abroad.
  • Great work environment and company culture.
  • You will be a part of a growing and multi-awarded company, with the opportunity to acquire new skills and grow professionally.
  • Supportive and fun workplace (ping pong, xBox, table soccer, quiet working areas etc).
  • Fresh fruit and snacks on the house (coffee, too, of course!).

Join Our Team!

Thank you for your interest in Netmechanics. Please complete the short form below.